Conflict Resolution - Building Relationships And Enhancing Commitment

13/07/2022 418 lượt xem

Giảng viên : Soft Skill and English

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Giới thiệu chung

GIỚI THIỆU KHÓA HỌC

Welcome to the Conflict Resolution workshop. Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

BẠN SẼ HỌC ĐƯỢC GÌ

• Understand what conflict and conflict resolution mean
• Understand all six phases of the conflict resolution process
• Understand the five main styles of conflict resolution
• Be able to adapt the process for all types of conflicts
• Be able to break out parts of the process and use those tools to prevent conflict
• Be able to use basic communication tools, such as the agreement frame and open questions
• Be able to use basic anger and stress management techniques

nội dung khóa học

Introduction

1Conflict Resolution - Introduction01:09

Module One: Getting Started

1Conflict Resolution - Module One: Getting Started01:26
2Documents 30:00

Module Two: An Introduction To Conflict Resolution

1Conflict Resolution - Module Two: An Introduction To Conflict Resolution03:58
2Case Study 00:37
3Q&A 20:00
4Documents 30:00

Module Three: Conflict Resolution Styles With TKI

1Conflict Resolution - Module Three: Conflict Resolution Styles With TKI04:18
2Case Study 00:44
3Q&A 20:00
4Documents 30:00

Module Four: Creating An Effective Atmosphere

1Conflict Resolution - Module Four: Creating An Effective Atmosphere04:11
2Case Study 00:37
3Q&A 20:00
4Documents 30:00

Module Five: Creating A Mutual Understanding

1Conflict Resolution - Module Five: Creating A Mutual Understanding03:32
2Case Study 00:37
3Q&A 20:00
4Documents 30:00

Module Six: Focusing On Individual & Shared Needs

1Conflict Resolution - Module Six: Focusing On Individual & Shared Needs04:37
2Case Study 00:40
3Q&A 20:00
4Documents 30:00

Module Seven: Getting To The Root Cause

1Conflict Resolution - Module Seven: Getting To The Root Cause04:48
2Case Study 00:44
3Q&A 20:00
4Documents 30:00

Module Eight: Generating Options

1Conflict Resolution - Module Eight: Generating Options03:21
2Case Study 00:40
3Q&A 20:00
4Documents 30:00

Module Nine: Building A Solution

1Conflict Resolution - Module Nine: Building A Solution04:02
2Case Study 00:37
3Q&A 20:00
4Documents 30:00

Module Ten: The Short Version Of The Process

1Conflict Resolution - Module Ten: The Short Version Of The Process03:39
2Case Study 00:36
3Q&A 20:00
4Documents 30:00

Module Eleven: Additional Tools

1Conflict Resolution - Module Eleven: Additional Tools02:39
2Case Study 00:40
3Q&A 20:00
4Documents 30:00

Module Twelve: Wrapping Up

1Conflict Resolution - Module Twelve: Wrapping Up01:01
2Documents 30:00

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Trường đào tạo kỹ năng mềm và tiếng Anh

Soft Skill and English

SSE - SOFT SKILL AND ENGLISH

SSE cung cấp các khóa học kỹ năng mềm bằng tiếng Anh, giúp các học viên vừa nâng cấp trình độ tiếng Anh, vừa học thêm được các kỹ năng mềm.

Sứ mệnh của SSE là giúp người Việt Nam có đầy đủ kỹ năng, kiến thức và sự tự tin để trở thành công dân toàn cầu, thành công trong mọi lĩnh vực ở môi trường quốc tế

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